01Where we deliver

We deliver to the United Kingdom, Australia, the Philippines and Ghana. Checkout shows which countries are open for orders at any moment.

02Delivery times and costs

Delivery times start when your parcel leaves the warehouse. They are our couriers’ estimates, not guarantees, and we take them seriously: see section 6.

03Packing and dispatch

We pack orders within one working day of receiving them, Monday to Friday. Orders to the United Kingdom and Australia leave from our partner warehouse in China. Orders in the Philippines and Ghana ship from a warehouse inside the country.

That warehouse closes for public holidays in China, including Chinese New Year and National Day week at the start of October. Orders placed then are packed as soon as it reopens, and we put a note on the site beforehand.

04Tracking

The moment your parcel leaves the warehouse, we email you a tracking link. You can also look it up on our Track my order page with your order number and email. In the Philippines and Ghana the courier may also call or text before delivery.

05Customs, duties and taxes

United Kingdom and Australia. Any taxes and duties that apply are shown at checkout before you pay. The total you see is the total you pay.

Philippines and Ghana. Orders ship from inside the country, so there is no customs. The total in your order confirmation is everything you pay the courier.

06Late, lost or damaged parcels

If your parcel hasn’t arrived 10 working days after the latest date in the table above, write to . We open a trace with the courier. If the parcel is lost, we send a new one at no cost or refund you in full: you choose.

If it arrives damaged, send us a photo of the pack and the box within 14 days of delivery, and we send a replacement. You don’t need to return anything.

07Wrong or incomplete address

Please check your address at checkout. If you spot a mistake, write to us straight away: we can correct it until the parcel leaves the warehouse.

If a parcel comes back to us because the address was wrong or it wasn’t collected, we send it again once you confirm the address. Sending it again costs the normal delivery rate.

08Questions

Submit a request or write to . A person replies within 24 hours.

01The 30-day guarantee

If the tea isn’t for you, write to us within 30 days of delivery and we refund the full price of the tea and the delivery cost. You don’t have to give a reason, and you don’t have to return anything.

02How to ask

Submit a request or email with your order number. It’s in your confirmation email and starts with #. That’s all we need. We reply within 24 hours.

03How you get your money

• Paid by card or wallet (United Kingdom, Australia). The refund goes back to the same card or wallet. We send it within one working day of confirming, and your bank takes 5 to 10 working days to show it.
• Paid cash on delivery (Philippines, Ghana). We send the refund to your bank account or e-wallet: GCash or Maya in the Philippines, Mobile Money in Ghana. Tell us which when you write. It arrives within 5 to 10 working days.

04Damaged, wrong or missing items

Send us a photo of the pack and the box within 14 days of delivery. We send the right item at no cost, or refund it if you prefer. You don’t need to return the damaged or wrong pack.

05Cancelling before dispatch

Until your parcel leaves the warehouse, you can cancel by email and get a full refund, including delivery. With cash on delivery, please cancel by email rather than refusing the parcel at the door.

06Your legal rights

This guarantee comes on top of your rights under consumer law, never instead of them.

• United Kingdom. You also have the right to cancel an online order within 14 days of delivery under the Consumer Contracts Regulations. Your statutory rights are not affected.
• Australia. Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
• Philippines and Ghana. This policy does not limit any right you have under local consumer law.

01Who we are

7vit.com is run by Silent Signal Systems Group Limited, a company registered in Hong Kong SAR, at 55 King Yip Street, Kwun Tong, Kowloon, Hong Kong (“7vit”, “we”, “us”). You can reach us at .

02These terms

These terms apply when you use 7vit.com or buy from us. By placing an order you accept them, together with our Shipping policy, Refund policy and Privacy policy. If you don’t agree, please don’t order.

03Our products

Our teas are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Read the label and the list of who it’s not for on each product page before use. If you are pregnant, breastfeeding, take medication or have a medical condition, ask your doctor first.

We photograph our packs as faithfully as we can. The colours on your screen may differ slightly from the pack you receive.

04Prices and payment

Prices are shown in the currency of your country. Delivery costs and any taxes are shown at checkout before you confirm. We may change prices at any time, but the price you see when you order is the price you pay.

Card and wallet payments are taken when you place the order. Cash-on-delivery orders are paid to the courier when the parcel arrives. If we make an obvious pricing mistake, we contact you before shipping, and you can cancel for a full refund.

05Your order

When you order, we email you to confirm we’ve received it. The contract between us is made when we email you that the order has shipped. We may refuse or cancel an order, for example if a product is out of stock or we can’t deliver to your address. If we do, we refund you in full.

06Delivery and refunds

Delivery is covered by our Shipping policy, and refunds by our Refund policy, including the 30-day money-back guarantee.

07Discount codes

Each code comes with its own conditions. Unless stated otherwise, one code per order, it has no cash value, and we may end a promotion at any time without affecting orders already placed.

08Using the site

Please don’t misuse the site: no attempts to break it, copy it at scale or use it for anything unlawful. The texts, photographs, drawings and the 7vit name and logo belong to us; please don’t reuse them without our permission.

09Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable, or for business losses: our products are for personal use.

Nothing in these terms limits our liability where the law doesn’t allow it, including for death or personal injury caused by our negligence, or affects your statutory rights as a consumer.

10Privacy

How we handle your personal data is set out in our privacy policy.

11Changes to these terms

We may update these terms. The version on the site when you place an order is the one that applies to that order.

12Law and disputes

These terms are governed by the laws of Hong Kong SAR. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country you live in, and you can bring a claim in your local courts.

13Contact

Questions about these terms: submit a request or write to .